Refund/Exchange Policy

If you are unhappy with your order and/or purchase, immediately notify us (within 24 hours of delivery/pick-up) of your concern and return your order to us. We will give you credit for the amount returned for use toward a future purchase. All refunds will be provided as a credit within five (5) business days upon receipt of the returned merchandise.

Order Cancellation Policy

Cakes.pk understands that plans change and we will gladly assist you in making changes to your order date and time whenever possible. We accept weekday cancellations by phone or email (order@cakes.pk) prior to 2:00 pm, 3 business days before your event. All changes must be handled directly with a representative of Cakes.pk and confirmed. We do, however, reserve the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase and preparation of the order.

Charges for cancellations after the above time will be as follows:

• 25% of the entire order will be charged for cancellations 48 hours prior to the event
• 100% of the entire order will be charged for cancelling the order after that time. I

It is entirely up to Cakes.pk discretion, to change or otherwise offer any other options to the customer. Special orders (highly decorated cakes, 3D custom builds etc) that are not picked up will NOT be refunded. Orders that require delivery and cannot be delivered due to customer’s wrong information or availability will be taken back and stored (if possible) until further notice from customer. Should you require a future delivery date, you will be held responsible for an additional delivery charge. Because of the nature of our business and our quality and freshness assurance, we will dispose of any cake, cupcake, baked item that is not picked up or delivered within 48 hours after the due time and you will NOT be refunded due to the above rules.